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Support
InLine's support personnel are available 24 hours a day, 365 days a year. Our support center is structured on a three tier plan which provides for the best utilization of resources and rapid response to customer’s issues.
Tier one support members provide a basic level of support on issues such as email and general connectivity issues. In addition, they qualify calls which require escalation and direct them to the appropriate personnel at the next tier.
Tier two technicians are trained in specific areas to give the best support possible in the shortest amount of time. If the issue requires further escalation, it is referred to a tier three technician.
Tier three technicians also monitor and oversee ongoing technical support issues in the lower two tiers to insure rapid resolution and detect any broader problem or issue within our network.
Spam Filter Address Removal
One service InLine provides to our customers is email spam filtering. This system utilizes a continuously updated database of email addresses and domains associated with sending spam email. Occasionally, it is necessary to remove an email or domain that has been erroneously added to the list.
